CHAPTER 4 DENTAL RISK MANAGEMENT
Background
Societal Forces Beyond the Control of the Individual Dentist
Circumstances Within the Control of the Individual Dentist
Meeting Patient Expectations
Generally speaking, patients expect the dentist to provide them with the following:
State Administrative Licensure Actions
Between 1990 and 2004 a total of 9986 reports were made by state licensure boards to the National Practitioner Data Bank.1 The vast majority of these reports involved issues in which the dentist’s license was revoked, suspended, or placed on probation. Other disciplinary actions subject to such reports include formal reprimands or censure, and rulings excluding the dentist from participating in federal programs.1
Risk Management Practices
What Should Be in the Records?
Good risk management practices require the dentist to include the following in his or her records:
Frequently, the dentist’s diagnosis can be implied from other documentation and evidence in the chart. For example, a notation of “DL amalgam no. 19” together with a radiograph showing a radiolucency on the clinical crown of tooth no. 19 reasonably implies a diagnosis of decay on the distal and lingual surfaces of tooth no. 19. While such documentation is sufficient for one knowledgeable in dentistry to decipher the dentist’s diagnosis, this connection may not be made by the person who is reviewing the dental records to decide whether a lawsuit will be filed.
When complications occur, they should be documented objectively. Generally, the dentist should not document opinions unless facts support the opinions. The progress notes also should be objective in nature. Unless the dentist is convinced as to the cause of a specific complication, the cause should not be documented. As a final rule of thumb, when the dentist is in doubt as to what should be included in the records, the matter under consideration should be included.

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