3: Instrument Management Procedures
Part 3:Instrument Management Procedures One only needs two tools in life: WD‐40 to make things go, and duct tape to make them stop. G. Weilacher GOAL This part discusses an…
9: Retirement Planning
CHAPTER 9Retirement Planning If I’d known I was going to live so long, I’d have taken better care of myself. Leon Eldred GOAL This chapter emphasizes the general and financial…
1: Office Risk Management
Part 1:Office Risk Management I’m built for comfort; I ain’t built for speed. But I got ev’eything that a good girl need. Willie Dixon GOAL This part aims to make…
3: Motivating Employees to Perform Well
Part 3:Motivating Employees to Perform Well There are no bad regiments. Only bad colonels. Napoleon GOAL This part aims to describe how to motivate staff in the dental office. LEARNING…
2: Scheduling Patients
Part 2:Scheduling Patients This is the earliest I’ve ever been late. Yogi Berra GOAL This part aims to demonstrate an appointment control system for the office. LEARNING OBJECTIVES At the…
3: Quality Assurance
Part 3:Quality Assurance The quality of a champagne is judged by the amount of noise the cork makes when it is popped. Mencken and Nathan’s Ninth Law of the Average…
2: Office Accounting Systems
Part 2:Office Accounting Systems Don’t go around saying the world owes you a living; the world owes you nothing; it was here first. Mark Twain GOAL This aims to outline…
4: Assessing Employee Performance
Part 4:Assessing Employee Performance Start with good people, lay out the rules, communicate with your employees, motivate them and reward them. If you do all those things effectively, you can’t…
2: Compensating Employees
Part 2:Compensating Employees It’s not the employer who pays the wages – he only handles the money. It is the product that pays the wages. Henry Ford GOAL This part…
1: Selecting and Hiring Employees
Part 1:Selecting and Hiring Employees You’re only as good as the people you hire. Ray Kroc, Founder of McDonald’s GOAL This part aims to prepare new graduates to select and…
2: Case Presentation and Acceptance
Part 2:Case Presentation and Acceptance I have never worked a day in my life without selling. If I believe in something, I sell it, and I sell it hard. Estée…
1: Communication in the Office
Part 1:Communication in the Office All great writers have a built‐in, infallible crap detector. Ernest Hemingway GOAL The aim of this part is to present guidelines for communicating with patients…
2: Managing Continuing Care
Part 2:Managing Continuing Care Remember that credit is money. Benjamin Franklin GOAL The aim of this part is to present guidelines for developing the continuing care function in the dental…
2: Office Collection Policies
Part 2:Office Collection Policies It is the wise dentist who collects the fee while the tooth is still hurting. Chinese proverb GOAL The aim of this part is to present…
1: Generating New Patients
Part 1:Generating New Patients So you think that advertising doesn’t pay? We understand there are 25 mountains in Colorado higher than Pike’s Peak. Can you name one of them? The…
1: Duty Delegation
Part 1Duty Delegation When a man tells you that he got rich through hard work, ask him: “Whose?” Don Marquis GOAL This part aims to make students aware of the…
