1: Office Risk Management
Part 1:Office Risk Management I’m built for comfort; I ain’t built for speed. But I got ev’eything that a good girl need. Willie Dixon GOAL This part aims to make…
3: Motivating Employees to Perform Well
Part 3:Motivating Employees to Perform Well There are no bad regiments. Only bad colonels. Napoleon GOAL This part aims to describe how to motivate staff in the dental office. LEARNING…
2: Scheduling Patients
Part 2:Scheduling Patients This is the earliest I’ve ever been late. Yogi Berra GOAL This part aims to demonstrate an appointment control system for the office. LEARNING OBJECTIVES At the…
3: Quality Assurance
Part 3:Quality Assurance The quality of a champagne is judged by the amount of noise the cork makes when it is popped. Mencken and Nathan’s Ninth Law of the Average…
2: Office Accounting Systems
Part 2:Office Accounting Systems Don’t go around saying the world owes you a living; the world owes you nothing; it was here first. Mark Twain GOAL This aims to outline…
4: Assessing Employee Performance
Part 4:Assessing Employee Performance Start with good people, lay out the rules, communicate with your employees, motivate them and reward them. If you do all those things effectively, you can’t…
2: Compensating Employees
Part 2:Compensating Employees It’s not the employer who pays the wages – he only handles the money. It is the product that pays the wages. Henry Ford GOAL This part…
1: Selecting and Hiring Employees
Part 1:Selecting and Hiring Employees You’re only as good as the people you hire. Ray Kroc, Founder of McDonald’s GOAL This part aims to prepare new graduates to select and…
2: Case Presentation and Acceptance
Part 2:Case Presentation and Acceptance I have never worked a day in my life without selling. If I believe in something, I sell it, and I sell it hard. Estée…
1: Communication in the Office
Part 1:Communication in the Office All great writers have a built‐in, infallible crap detector. Ernest Hemingway GOAL The aim of this part is to present guidelines for communicating with patients…
2: Managing Continuing Care
Part 2:Managing Continuing Care Remember that credit is money. Benjamin Franklin GOAL The aim of this part is to present guidelines for developing the continuing care function in the dental…
2: Office Collection Policies
Part 2:Office Collection Policies It is the wise dentist who collects the fee while the tooth is still hurting. Chinese proverb GOAL The aim of this part is to present…
1: Generating New Patients
Part 1:Generating New Patients So you think that advertising doesn’t pay? We understand there are 25 mountains in Colorado higher than Pike’s Peak. Can you name one of them? The…
1: Duty Delegation
Part 1Duty Delegation When a man tells you that he got rich through hard work, ask him: “Whose?” Don Marquis GOAL This part aims to make students aware of the…
18: Management Principles
CHAPTER 18Management Principles Lots of people confuse bad management with destiny. Kin Hubbard GOAL This chapter acquaints the student with the meaning and importance of the concepts of practice management…
